Even though we do our best to keep the electricity flowing into your home, there are times when a power outage occurs. Outages can occur for a variety of reasons: a tree limb or branch bringing down power lines, small animals coming into contact with transformers, and other circumstances beyond our control.

There are other times when we schedule an outage to perform repairs and add new service. If there is time, we alert customers who may be adversely affected by the outage.

What to do when the power goes out:

• Look outside to see if your neighbors have also lost their power. This will tell you whether the outage is an internal problem within your own home.
• Report the outage to the WMGLD at (781) 246-6363.
• Disconnect appliances that will go on automatically when the power is restored.
• Disconnect electronic equipment to prevent damage when the power comes back on. This includes computers, TVs, stereos, microwaves and VCRs.
• Don’t open the refrigerator door unless you know what you’re getting. Food will spoil if you keep opening the door.
• Remember – a fully stocked freezer will keep food frozen for up to 48 hours.
• If you burn candles, make sure you keep them away from flammable materials and places where children and/or pets can knock them over.

When will power be restored?

Each outage is unique. Depending upon the cause, outages are generally short. In fact the average outage for WMGLD customers is under an hour. If the outage is caused by damage to a single feeder line, power is generally restored in a short period of time. However, if the outage is widespread and caused by significant weather damage, the time to restore the power can vary.