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    • To report a problem, or to talk to a customer service representative, call (781) 246-6363.

    To switch to paperless billing, create an online account by clicking Manage Your Account.

     

    Customer Service

     
    ANNOUNCEMENT: Changes in Small Business Energy Exemption Rule
    • Effective January 1, 2019, small businesses will apply online for an exemption certificate through the Department of Revenue’s MassTaxConnect application rather than submitting a Form ST-13 to each utility. The certificate will be effective for two years, rather than one year as it had been.
    • No action is necessary by the small business to extend the exemption. The new process will be available on MassTaxConnect (www.mass.gov/masstaxconnect) beginning January 1, 2019.
    • Information will be available on the Department of Revenue website under Business Taxes (www.mass.gov/business-taxes) and will be updated, as needed, with any changes.
    • For more information and Q & A click here.
     

    NEW RESIDENTIAL CUSTOMERS

    You have several options to submit your application.

    • Homeowners can stop by the WMGLD Office at 480 North Ave., Wakefield, MA, during regular business hours (Monday through Wednesday 7:30 a.m. to 4:30 p.m., Thursdays, 7:30 a.m. to 6:00 p.m., Fridays 7:30 a.m. to 1:00 p.m.). A Department representative will help you fill out the new residential application.
    • Complete the application and submit it online.

    Residential renters will also need to pay a deposit. The deposit will be required at the time of application. This deposit will be deducted from the last WMGLD bill.

    • A $250.00 deposit is required for all residential rentals not heat related.
    • A $400.00 deposit is required when rental involves gas or electric heat.

    NEW COMMERCIAL CUSTOMERS

    You have several options to submit your application.

    • Commercial accounts can stop by the WMGLD Office at 480 North Ave., Wakefield, MA, during regular business hours (Monday through Wednesday 7:30 a.m. to 4:30 p.m., Thursdays, 7:30 a.m. to 6:00 p.m., Fridays 7:30 a.m. to 1:00 p.m.). A Department representative will help you fill out the new commercial application.
    • Complete the application and submit it online.
    • Also submit Small Business Energy Exemption Certificate, if applicable.
    THE DEPARTMENT REQUIRES A DEPOSIT BEFORE SERVICES WILL BE TURNED ON.
    THE DEPOSIT IS BASED UPON THE HISTORY OF THE ACCOUNT AND THE TYPE OF BUSINESS
    AND EQUIPMENT USED.
    COMMERCIAL DEPOSITS ARE BASED ON AN ESTIMATED THREE-MONTH CONSUMPTION AND WILL BE APPLIED AGAINST THE FINAL ACCOUNT BILLING.
     

    FUEL ASSISTANCE/WINTER HELP

    Should you need help during the winter months, please refer to our Winter Help Brochure.

    STOP SERVICE

    Please call the Business Office during regular business hours (Monday through Wednesday 7:30 a.m. to 4:30 p.m., Thursdays, 7:30 a.m. to 6:00 p.m., Fridays 7:30 a.m. to 1:00 p.m.).  A Department representative will assist you with your request.