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Frequently Asked Questions


FAQs


How can I pay my Wakefield Municipal Gas & Light (WMGLD) bill?

Direct Payment
The WMGLD has made bill paying a little easier and much more convenient by letting you pay your bill directly from your checking or savings account.
Customers who wish to make their payments via Direct Payment may either call the WMGLD office at (781) 246-6363 to have it set up for them or click Manage Your Account to register for an online account and set up a Direct Payment schedule themselves. An online account will also allow customers to switch to paperless billing.
Customers who select direct payment automatically take advantage of the WMGLD prompt payment discount.
By Mail
After you receive your WMGLD bill, you’ll have time to check its accuracy before payment is due. You can mail your payment, with the top portion of the bill, to the WMGLD at 480 North Ave., Wakefield, MA 01880. Please allow enough time for the WMGLD to receive payment so you can take advantage of the prompt payment discount.
In Person
WMGLD customers can make their payments in person at the WMGLD Business Office at 480 North Ave, Wakefield during regular business hours (Monday through Wednesday 7:30 a.m. to 4:30 p.m., Thursdays, 7:30 a.m. to 6:00 p.m, Fridays 7:30 a.m. to 1:00 p.m.). You can also take advantage of the payment slot located at the office. WMGLD payments can also be made at any office of The Savings Bank at 357 Main Street, 907 Main Street, and 599 North Avenue.
After Hours
After the Business Office closes, you can still pay your bill at the office by using the convenient payment slot.

Does Wakefield Municipal Gas & Light (WMGLD) work with other payment processing services?

There are other entities that offer to take payments on behalf of the Wakefield Municipal Gas & Light Department (WMGLD). However, these other entities only do so at an exorbitant fee. WMGLD never charges its customers to make payments.

What if I have questions about my Wakefield Municipal Gas & Light Department (WMGLD) bill?

The Wakefield Municipal Gas & Light Department (WMGLD) is always available to answer its customer’s questions about there bill. Call 781-246-6363 to reach a WMGLD associate who can help you get answers to your questions.

I can’t find my Wakefield Municipal Gas & Light (WMGLD) paper bill. Can I find my bill online?

Customers with an account at the Wakefield Municipal Gas & Light Department (WMGLD) can get a copy of a bill by going to the Manage My Account, and logging into their account. Customers may also call the main office at 781-246-6363 to have a copy of their bill emailed to them.

What happens if I have an emergency after the WMGLD office is closed?

You should call the main WMGLD telephone line at (781) 246-6363 and leave a message. This number is accessible 24-hours a day. WMGLD staff who are on duty are alerted to your call as soon as it is received and will promptly return your call. Although the business office is closed, WMGLD staff is available 24-hours a day.
During severe weather, WMGLD line and/or gas crews are on duty throughout the duration of storm.

I cannot be home on the day my meter is scheduled to be read. How can I get an actual bill instead of an estimated bill?

There are several things you can do. You can call the Business Office at (781) 246-6363 and make an appointment for the meter to be read. You can fill out the card that is left on your door on the day the meter reader visited your home and return it to the WMGLD at 480 North Avenue. Or you can call in your reading via the automated telephone system that is available 24-hours a day at (781) 246-6363.

How do I sign up for service?

There are several ways to sign up for gas or electric service. Homeowners can stop by the Business Office at 480 North Ave., Wakefield, MA, during regular business hours (Monday through Wednesday 7:30 a.m. to 4:30 p.m., Thursdays, 7:30 a.m. to 6:00 p.m, Fridays 7:30 a.m. to 1:00 p.m.). A Department representative will help you or your representative fill out the new service form.
Renters should also come to the Business Office to fill out a new service form. A deposit will be required at the time of application. This deposit will be deducted from the last WMGLD bill.
Residential service and commercial service forms can be completely filled out on the website. Simply navigate to the Customer Service page and select the appropriate link from the sidebar on the left.

How do I read my electric or gas meter?

You can monitor your electric or gas energy use by reading your own meters.
Electric Meters
The basic unit of measure of electric power is the watt. One thousand watts are called a kilowatt. If you use one thousand watts of power in one hour you have used a kilowatt-hour (kWh). The WMGLD bills you by the kWh. The WMGLD has two types of electric meters; a standard, clock-like meter with dials, and a digital-read meter.
The standard electric power meter is a clock-like device driven by the electricity moving through it. As you use electricity, current from the power lines triggers a set of small gears inside the meter. The dials that you can see on the face of the meter record the number of revolutions.
When reading the clock-like electric meter, read left to right across the dials and record the smaller of the two figures on either side of the pointer. When the pointer is directly on a number, look at the dial to the right. If it has passed zero, use the next higher number. If it has not passed zero, use the lower number. Should the hand of a dial fall between two numbers, use the smaller of the two numbers.
Natural Gas Meters
Natural gas is commonly measured by the cubic foot, and you are billed by the hundreds of cubic feet (CCF). A gas meter is driven by the force of the moving gas in the pipe. Each time the dial with the lower value makes one complete revolution, the pointer on the next higher value dial moves ahead one digit.
When reading a gas meter, read and write down the numbers as shown on the dials from left to right. It is important to note that on both types of meters, the hands of adjacent dials turn in opposite directions to each other.