781-246-6363

Customer Service


To report a problem, or to talk to a customer service representative, call (781) 246-6363.

Customer Service

NEW RESIDENTIAL CUSTOMERS You have several options to submit your application.
  • Homeowners can stop by the WMGLD Office at 480 North Ave., Wakefield, MA, during regular business hours (Monday through Wednesday 7:30 a.m. to 4:30 p.m., Thursdays, 7:30 a.m. to 6:00 p.m., Fridays 7:30 a.m. to 1:00 p.m.). A Department representative will help you fill out the new residential application.
  • Email or fax the completed application to the Business Office.
  • Or, simply complete the application and submit it online.
Residential renters will also need to pay a deposit. The deposit will be required at the time of application. This deposit will be deducted from the last WMGLD bill.
  • A $250.00 deposit is required for all residential rentals not heat related.
  • A $400.00 deposit is required when rental involves gas or electric heat.
NEW COMMERCIAL CUSTOMERS   You have several options to submit your application.  
  • Commercial accounts can stop by the WMGLD Office at 480 North Ave., Wakefield, MA, during regular business hours (Monday through Wednesday 7:30 a.m. to 4:30 p.m., Thursdays, 7:30 a.m. to 6:00 p.m., Fridays 7:30 a.m. to 1:00 p.m.). A Department representative will help you fill out the new commercial application.
  • Email or fax the completed application to the Business Office.
  • Or, simply complete the application and submit it online.
  • Also submit ST 13 form, if applicable.
   
THE DEPARTMENT REQUIRES A DEPOSIT BEFORE SERVICES WILL BE TURNED ON.
THE DEPOSIT IS BASED UPON THE HISTORY OF THE ACCOUNT AND THE TYPE OF BUSINESS
AND EQUIPMENT USED.
COMMERCIAL DEPOSITS ARE BASED ON AN ESTIMATED THREE-MONTH CONSUMPTION.
STOP SERVICE Please call the Business Office during regular business hours (Monday through Wednesday 7:30 a.m. to 4:30 p.m., Thursdays, 7:30 a.m. to 6:00 p.m., Fridays 7:30 a.m. to 1:00 p.m.).  A Department representative will assist you with your request.